About

Who You'd Be Buying From.

Miles Tracking is a small, US-based company that does one thing: real-time vehicle tracking with the transit data work handled for you. This page answers the questions a buyer's checklist asks — plainly, including the ones where the honest answer is "not yet".

What we do, and don't

One product, run by its builders

We build and operate the whole stack ourselves — the trackers we loan, the ingest platform, the rider map, the embed, and the GTFS authoring behind your feeds. When you call about any piece of it, you are talking to the people who made that piece, not a support tier reading the same screen you are.

Deliberately small in scope

No dispatch suite, no fare collection, no driver scoring, no camera systems. The "Not a fit yet" list on the home page is real: if you need those, we will say so on the first call and point you at the vendors who build them. Doing less, done properly, is the product.

Commitments in writing

The promises this site makes — no driver surveillance, no stale dots, your data is yours and exportable, month to month with no termination fee — are written into the service agreement, not just this website. If a promise here ever disagrees with the agreement, the agreement is the bug and we fix it.

The questions a checklist asks

Who supports the system, and when?: The people who run it. During your pilot you have a scheduled check-in call and a direct line to us; after that, the same humans answer. We are deliberately not publishing a response-time figure until we have enough operating history to stand behind one — a made-up SLA is worse than none.
Where does the data live, and who owns it?: On managed cloud infrastructure, scoped per agency — no other customer's staff or systems can reach your data. Position history, stop and route data, and the feeds we author for you are yours: exportable while you are a customer and handed over in full if you leave. We do not sell, license or aggregate it. The privacy policy is the full statement.
How established is Miles Tracking?: Young, and we would rather you hear that from us. The platform is built and tested; the 60-day pilot exists precisely so you can judge the service on your own buses before a dollar changes hands. What we don't yet have is a page of agency logos — when we do, they will be real ones, with fleet sizes and names attached.
What about accessibility and compliance documents?: The rider map is built to WCAG 2.1 AA, and the conformance report in VPAT format is published: read it on the accessibility page, including the one criterion it lists as not met. The riders page explains why we treat that as our obligation rather than yours. The security and IT review document is published too: where the data lives, the whole subprocessor list, and the limits we have not cleared yet.

What Miles is becoming

Miles started as live bus tracking for small transit agencies, and that product is whole and unchanged: the rider map, the feeds authored and maintained, the pilot. The same map now serves any fleet that has vehicles and people waiting on them — a courier, a taxi company, a hotel shuttle, a crew of technicians — with the same rule underneath. We record where vehicles are, never who is driving; your data is yours, and we do not sell it, license it or aggregate it into a product. Transit remains the work we know best, and the reason the rest of this exists.

Reaching a person

Email contact@milestracking.com and a person answers — no ticket portal, no chatbot. Or start with the pilot form and we'll call you.

Ask us the hard questions — the pilot costs you nothing but the asking.

Book a pilot